After you buy
- Look for a separate email with your QR tickets.
- Check Spam and Promotions.
- Keep the email you bought with; event updates go there.
Ticket help
Buying, QR tickets and entry.
Everything about your ticket, from checkout to the door. Use the same email you bought with: QR tickets are sent only to that address and are never shown publicly.
At the entrance
- Open the QR ticket before you reach the door.
- Turn the screen brightness up.
- Show the ticket code if the camera cannot read it.
If you need help
- Send the event name and the email you bought with.
- Never post your QR code publicly.
- Try ticket recovery before writing to support.
How much is the entrance fee?
Each event page lists its ticket types with their current price, for example Early Bird, General Access or Last Days. Prices can rise as each release sells out or its sale window closes, so the page always shows what is on sale now.
How do I buy a ticket?
Open the event, choose a ticket type and quantity, and pay by card, Revolut Pay or another available wallet. Your tickets are held for 35 minutes while you pay.
When do I get my ticket?
Right after the payment is confirmed. Each ticket arrives by email as its own QR code and is also saved in your account under My tickets.
My ticket email did not arrive. What now?
Check Spam and Promotions first. Then use My tickets to recover them with the email you bought with; a fresh copy is sent only to that address.
How do I get in at the door?
Open your QR ticket before you reach the entrance and turn the screen brightness up. The door team scans it once; a ticket that was already scanned cannot be used again.
Where is a secret-location event?
The event page shows the area. The exact address is sent by email to ticket holders closer to the night, so keep the email you bought with to hand.
Is there an age limit?
The age policy is shown on each event page. Many underground events are 18+, so bring a valid ID.
Can I get a refund?
Refunds follow the organizer's rules and the law, and depend on whether the event is cancelled, postponed or changed. Read the refund policy for the details.
Fresh copies are sent only to the email used at checkout. Recover tickets
Cancellations, postponements and refunds are explained in the refund policy.
Send a request from the support form.