Legal center
Clear rules for tickets and partnerships.
Here you will find the public documents for buyers and users, as well as the working legal package prepared for organizers.
Customers and visitors
Public documents
The general terms are supplemented by the organizer, price, and policy specific to each event.
Platform Terms of UseRules for discovering events, using an account, placing an order, receiving an electronic ticket, obtaining support, and using the service safely.Open Privacy PolicyData categories, purposes, legal bases, recipients, retention criteria, and data subject rights.Open Cookie and Local Storage PolicyTechnologies required for the cart, authentication, checkout, and secure operation of the platform.Open Cancellation and Refund PolicyThe distinctions between a change of mind, cancellation, postponement, material changes, and justified denial of entry.Open Exercising Data Protection RightsHow to request access, rectification, erasure, restriction, objection, or data portability.Open
Professional relationship
Organizers and promoters
The package covers P2B terms, the mandate, payments, data, KYB verification, and compliance declarations. The documents remain working versions until legal and tax validation is complete.
Organizer TermsThe rules governing the professional relationship with the platform, including publishing, ranking, data access, suspension and termination.Version 2026-08-04.1 Ticketing MandateSeparates the Organizer's role as seller from the platform's technical and intermediary role.Version 2026-08-04.1 Payments and RefundsThe financial rules applying to the PSP, settlement, risk reserves and the obligation to fund refunds.Version 2026-08-04.1 Data ProtectionThe controller-to-controller role matrix and limited operations carried out on the Organizer's instructions.Version 2026-08-04.1 KYB/PSP VerificationThe documents, checks and updates required for Organizer traceability and payment activation.Version 2026-08-04.1 Compliance DeclarationDeclarations concerning data accuracy, rights, permits, tax matters and the continuing duty to update information.Version 2026-08-04.1 Privacy NoticeHow contact, KYB, banking, contractual, security and audit data are used in the professional relationship.Version 2026-08-04.1