Mandate for Listing and Ticket Issuance

1. Purpose and nature of the mandate

The organizer grants the platform a non-exclusive mandate with representation for the approved ticketing operations. The platform acts in the name and on behalf of the organizer only within the limits of the accepted documents.

The mandate is a working version and must be aligned with Article 2009 et seq. of the Romanian Civil Code, the framework agreement, the PSP terms, and the actual technical flow.

2. Authorized operations

• Listing events and information approved by the organizer.
• Receiving and technically processing orders through the platform interface.
• Issuing and delivering electronic tickets in the name and on behalf of the organizer.
• Sending operational messages concerning orders, admission, venue, changes, and cancellation.
• Generating order, ticket, admission, refund, and reconciliation reports.
• Technically processing approved refunds or refunds that are due, through the PSP and from funds allocated to the organizer.
• Providing first-line support and escalating event-related issues to the organizer.

3. The organizer remains the seller of admission

The admission contract is concluded between the buyer and the organizer. The organizer determines and guarantees the service offered, date, venue, capacity, schedule, artists, admission rules, and event policy.

The platform does not become a nominal organizer, does not implicitly assume taxes owed by the organizer, and does not guarantee that the event will take place.

4. Display of the seller's identity

• The organizer's legal name, Tax ID (CUI), registration number, registered office, and contact details are provided in full and kept current.
• The identity is displayed on the event page, during checkout, in the confirmation, and on the ticket, in accordance with the design and applicable requirements.
• A trading name may be displayed in addition, but does not replace the legal entity.
• The organizer must notify any change immediately and accepts that sales may be stopped until discrepancies are remedied.

5. Limits of the platform's authority

• The platform does not unilaterally alter the event price, inventory, date, or policy except through urgent measures or contractually authorized corrections.
• The platform does not sign contracts with the venue, artists, or suppliers in the organizer's name without separate authorization.
• The platform does not report or pay the organizer's taxes unless a specific obligation is expressly provided for and validated from a tax perspective.
• The platform may not promise an attendee a service different from the information approved by the organizer.
• Any extension of the mandate must be in writing, versioned, and accepted by an authorized representative.

6. Payments and control of funds

The recommended model uses an authorized PSP, connected or sub-merchant accounts, and split-settlement rules. The platform must not collect all organizers' funds in its current account for manual redistribution.

The technical mandate to initiate operations within the PSP does not transfer economic ownership of the proceeds and does not turn the platform into an unauthorized payment service provider. The final structure must be confirmed by the PSP and legal counsel.

7. Refunds, cancellations, and urgent measures

1. The organizer provides the official instruction for a cancellation, postponement, or material change and approves the public message.
2. The platform may suspend sales and settlement to limit exposure.
3. The organizer confirms the source of funds and the treatment of amounts due.
4. The platform technically processes refunds through the PSP and reconciles tickets, orders, and documents.
5. Where the law or protection of buyers requires immediate action, the platform may take the measures permitted by the agreement and recover the amounts from the organizer.

8. Reporting, instructions, and audit

• Material instructions are submitted through the authorized account or contractual channel and retained with their date and author.
• Reports distinguish orders, tickets, payments, taxes, refunds, chargebacks, reserves, and settlement.
• Changes concerning the date, venue, price, terms, or refund create versions and an audit trail.
• The organizer reviews reports within the contractual period and notifies discrepancies with supporting evidence.
• The platform retains evidence of the mandate and acceptance in accordance with legal and contractual criteria.

9. Duration, revocation, and effects of termination

The mandate takes effect following acceptance and organizer approval and continues for the duration of the agreement or active events. Revocation does not affect orders already concluded, obligations to buyers, refunds, chargebacks, or reporting.

The notice period, surviving operations, data export, and treatment of events already published are [TO BE COMPLETED IN THE FRAMEWORK AGREEMENT].