KYB and PSP Verification Policy

1. Purpose of KYB and PSP verification

Verification confirms the organizer's identity and traceability, the representative's authority, the beneficial owner, the settlement account, and relevant risks before publication and collection of funds.

The platform's KYB process does not replace PSP verification, tax obligations, or permits for each event. Checks may be repeated periodically or following a material change.

2. Minimum file for an entity established in Romania

• Certificate of registration and Tax ID (CUI).
• Company status certificate or recent extract from the trade register.
• Articles of incorporation or bylaws, to the extent necessary for verification.
• Identity document of the legal representative, with unjustified elements minimized.
• Evidence of the capacity and authority to represent, or other authorization.
• Information concerning the beneficial owner and control structure.
• VAT status and relevant tax information.
• Evidence of an IBAN held in the entity's name.
• Financial contact, event contact, and contact responsible for refunds and incidents.
• The required compliance declaration, agreements, and acceptances.

3. Internal checks and sources

• Existence, active status, and consistency of information in official sources.
• Validity of the signatory's authority and authorization.
• The beneficial owner, control structure, and sanctions and PEP checks established by the risk policy.
• Consistency of the IBAN with the entity and connected account.
• Relevant history of events, cancellations, refunds, chargebacks, and explained incidents.
• Rights to the venue, capacity, and overselling risk for proposed events.
• Onboarding status and restrictions communicated by the PSP.

4. Risk indicators

• A struck-off or suspended entity, undisclosed insolvency, or inconsistent information.
• A signatory without authority, an opaque structure, or refusal to disclose the beneficial owner.
• A personal IBAN, an IBAN belonging to another company, or one that cannot be linked to the connected account.
• Nonexistent events, promises made without rights to the venue, or pressure to oversell.
• Repeated cancellations, unpaid refunds, an unusual dispute rate, or a request for early settlement.
• Altered, expired, contradictory, or unverifiable documents.

5. Classification and decision

The file may be classified as LOW, MEDIUM, or HIGH based on documented criteria. The result may be approval, rejection, suspension, or conditional approval subject to documents, limits, a reserve, or post-event settlement.

The decision, approving person, observations, expiry dates, and conditions are retained in the audit register. The organizer may provide clarification and request reconsideration through the professional channel.

6. Foreign organizers and special circumstances

Associations, foundations, public institutions, and isolated cases follow a process adapted to their legal and tax form.

• A recent official extract from the commercial register and a translation, where necessary.
• Tax or VAT number, tax residence certificate where relevant, and representative details.
• A bank account in the entity's name and an approved connected account.
• Separate analysis of VAT, place of supply, invoicing, and any fixed establishment.
• A bilingual agreement and clauses validated for the governing law and jurisdiction.
• Confirmation of local obligations for an event held in Romania.

7. Payment account verification

• The IBAN is confirmed through an appropriate bank document, preferably without transactions or irrelevant data.
• The account holder, currency, and country correspond to the entity and approved PSP structure.
• Any account change is reverified and protected against redirection fraud.
• No sales or settlement begin through an unverified account.
• The platform does not request banking passwords, authentication codes, or full card details.

8. Duty to update and undergo reverification

• A change to the name, registered office, representative, beneficial owner, VAT status, or IBAN must be notified without delay.
• Documents with an expiry date are replaced before the stated deadline.
• The platform may request additional documents justified by volume, an incident, a PSP requirement, or a change in risk.
• Failure to update may block publication, exports, sensitive refunds, or settlement.

9. Protection of data in the file

KYB and banking documents are accessible only to persons with verification, financial, legal, or security roles and to providers with a justified need. Downloads and administrative access must be logged.

Retention criteria take account of the agreement, legal obligations, defense of legal claims, PSP requirements, and storage limitation. The exact periods and recipient list are [TO BE COMPLETED IN THE PRIVACY NOTICE AND RETENTION MATRIX].

10. Traceability and public identity

Following verification, the information required to identify the organizer-seller is displayed at the relevant points of the offer, checkout, and ticket. Publication is limited to information required for transparency and does not include KYB documents, identity documents, or banking information.

The standard is designed for trader traceability and must be adjusted after assessing the obligations actually applicable to the platform.