Organizer FAQ: selling tickets online.
Everything organizers ask before their first event: accounts, ticket types, payments, delivery, the door, sales and payouts. See also how it works and pricing.
Accounts
Can I create an organizer account myself?
Yes. Verify your email and add your name and organizer name. Your workspace opens straight away, and company details can be completed later.
Do I need a password?
No. The organizer portal uses secure sign-in links sent to your verified email. Each link expires after 15 minutes.
Events and ticket types
Can I start before all the details are final?
Yes. Start with a working title and date, save a draft and return whenever you like. You publish only when the page is complete.
Can I edit a published event?
Yes. Open Events, choose your event and save your changes. You can also invite another organizer with view or edit access.
What ticket types can I sell?
As many as you need, each with its own price, stock and sale window: early bird, general access, last-minute releases, group bundles, free tickets and guest invitations.
Are group bundles supported?
Yes. A bundle such as 2+1 issues a separate QR ticket for every person in it.
Can I keep the location secret?
Yes. You can publish the area only and send the exact address to ticket holders by email closer to the night.
Do my artists get profiles?
Yes. Artists in your lineup link to profiles with their bio, genre, official links and past appearances, and you can attach resident artists to your organizer.
Payments and delivery
How can buyers pay?
Buyers pay by card, Revolut Pay or another available wallet through Stripe. Prices and availability are always read from the server at checkout.
How do guests receive their tickets?
After the payment is confirmed, each ticket is sent by email as a QR code and stays available in the buyer's account.
What if a guest loses the email?
They can recover their tickets securely with the email they bought with. Our team can also check and resend delivery.
At the door
How does entry work?
Your door team scans QR codes from a phone. Each ticket can be used once, and the scanner shows valid, already used, invalid and wrong-event tickets separately. Buyers can also be found by name or email.
Sales, fees and payouts
Will I see my sales in real time?
Yes. The sales view shows ticket sales, refunds, the exact card fee Stripe charged on each payment and your net after card fees, for all your events or one at a time, plus every order with its fee and a CSV download.
Who pays the card fees?
You, the organizer. Each order's exact Stripe fee comes out of your ticket sales, and Stripe keeps it when a ticket is refunded. The pricing page lists Stripe's prices in Romania.
Can another organizer see my sales?
No. Only the owners and managers of the organizer an event belongs to can see its sales. Collaborators you invite from another organizer can help run the event but do not see the money.
How much does it cost?
Fees are agreed per collaboration and confirmed in writing. Creating your account and building your event page is free. See the pricing page for what the offer covers.
Where do I send company documents?
Inside your private organizer account, under Payout file. Documents are not needed to create your account or build your event.
Still have a question?
Send it to the team through the support form, or open your workspace now: your email and organizer name are enough to start.