Before publishing
Portal invitation, company onboarding, documents, public content, lineup, ticket tiers and media.
Partner support
Route the issue to the right operational moment.
Organizer support is split by stage so the team can quickly understand whether the problem is about setup, sales, access or post-event reporting.
During sales
Order status, QR issuing, ticket email delivery, tier availability, support contact and public page updates.
Event day
Scanner access, operator accounts, invalid tickets, duplicate scans, buyer search and operational incidents.
After event
Sales context, check-in activity, refunds, final reporting and page archival.
Use the approved email and request a new login link.
Send order, recipient and event context for staff lookup.
Include code, buyer search term and scanner result if available.